Chilli Heat COA Discrepancy Review
When a chilli heat report differs from an order reference, record the difference before requesting clarification. The published FAQ distinguishes SHU heat from ASTA color and offers batch COA documentation on request. For a buyer review, place the order requirement beside the reported heat, unit, method and lot reference; send the original documents with the question.
Review Checklist
| Review Item | Suggested Buyer Action |
|---|---|
| Identity mismatch | Compare the product and lot references in the order and report. |
| Different method or unit | Copy both descriptions as issued and ask the laboratory or supplier about comparability. |
| Different result | Identify the exact order requirement and report entry that need explanation. |
Prepare the Review
- Keep the original order and laboratory report versions.
- List each discrepancy separately, with the source document and page.
- Retain the supplier explanation and the buyer's subsequent written decision.
Questions and Answers
Should a heat result be converted to make it match?
Preserve the issued result and unit. Request a technical explanation of any proposed conversion before comparing the records.
How should a revised report be recorded?
Keep both versions and ask the issuer to explain the changed fields. Record the buyer decision separately.
